You can't connect the dots looking forward; you can only connect them looking backwards.

So you have to trust that the dots will somehow connect in your future. You have to trust in something...

Steve Jobs

The biggest room in the world is the room for improvement.

Helmut Schmidt

Project Deliverables

  • Tailored, phased, prioritised management framework detailing:
    • inputs
    • actions
    • critical control points
  • Set of digital management tools, including reporting and dashboards
  • Set of tailored business recommendations
  • Knowledge transfer to your team
  • Quarterly review through our 12 month support programme

Project Approach

Having in the past been involved, ourselves, in projects from the perspective of the client, we know only too well the level of disruption that they possibly cause.

We therefore take a 'hothouse' approach with typically 2 experiences professionals, supported by our leading-edge analytics, aiming to complete the project in 4 weeks. With a further week off-site to complete the final report, framework and dashboards. The only exception is where the data quality is poor. In this case we allow additional time for the main phase of work.

Clients choose whether to support the project over one month or two.

Build into our offering is a 12-month quarterly support package, where we robustly review progress with management teams.

Given this intensive approach, we only undertake projects where we are assured of the commitment of the shareholder, management and availability of internal resources. We also expect there to be a well-placed champion who has the ownership responsibility and accountability for its delivery.

To support the internal ownerhsip of the project we take an inclusive approach, working with the executive, wider leadership team and others within the business including 'halo' influences and opinion formers.

Project Framework

Working with the leadership and wider team we review the marriage between its core competence and strategy to identify where it can be optimised and leveraged. Having identified the strategic phases and current positioning, we map the business's inputs. Next, we assess the inputs across 3 dimensions, quality (financial, strategic, capability etc.), risk and time.

Throughout the project we combine our real life experience along with data analytics and data science tools.

This quantitative and qualitative assessment enables us to identify patterns and determine how these and other relevant inputs need to change and be prioritised.

From this we support the building of a management framework, critical control points, cultural cues as well as the practical tools and dashboards to meet the needs of the organisation.

Project Phases
Project phases

Adopting an objective 'leading' measurement approach focused on the quality of the input as opposed to 'lagging' measures, provides an early warning system, improving the capability of the organisation to intervene promptly. Empowering teams to take ownership, responsibility and accountability to drive the necessary improvements, efficiently and effectively.